Question 1

How can I make a reservation?

Accepted Answer

Reservations are strongly recommended and can be made through OpenTable or by calling (757) 689-3339 during business hours.

Question 2

Do you take walk-ins?

Accepted Answer

Reservations are available and strongly recommended, but we do take walk-in guests upon availability.  We also have seats at the bar available for a full service dinner at a first come first serve basis.  
Guests must be 21 years of age or older to be seated at the bar counter. We appreciate your understanding and cooperation.

Question 3

Can you reserve bar counter seats?

Accepted Answer

Seats at the bar counter are available on a first-come, first-served basis and cannot be reserved or held for later-arriving guests. High-top tables in the bar area may be reserved, subject to availability. Due to limited space, standing in the bar area is not permitted.

Guests must be 21 years of age or older to be seated at the bar counter. We appreciate your understanding and cooperation.

Question 4

Can you accommodate large parties?

Accepted Answer

We can accommodate groups of up to 8 guests.
Parties of 7 or 8 guests must email us in advance to check availability.
On Fridays and Saturdays, large party reservations are only available at 4:00/4:30 PM or 6:30/7:00/7:30 PM.
Split parties are not hosted.
For reservation inquiries for 7 or 8 guests, please contact us at info@heirloomvb.com

Question 5

Is Heirloom good for children?

Accepted Answer

Children are welcome. Please plan accordingly for smaller children; as we do not have highchairs and with very limited space we cannot accommodate stroller storage.  Please include children in your party size.
We have kid friendly menu options available: cheeseburger, chicken tenders, fish sticks, pasta with butter & parmesan, and mac n' cheese.

Question 6

Is there a dress code?

Accepted Answer

There is not! Our guests arrive in everything from travel clothes to their elegant best.

Question 7

Can you accommodate dietary restrictions and allergies?

Accepted Answer

Yes, most of our menu items can be modified for dietary restrictions.  Please make a note in your reservation.

Question 8

What is your seating policy?

Accepted Answer

We kindly ask that your entire party be present before being seated.

We offer a 10-minute grace period for all reservations. If you are running late, please give us a call so we can do our best to accommodate your arrival.

Question 9

Is there a credit card surcharge?

Accepted Answer

Yes. Effective September 1, 2024, a 3% surcharge will be applied to credit card payments to help offset processing costs. This fee is not more than what we pay in processing fees. Debit cards or cash payment are not subject to this surcharge.

Question 10

Can I bring my own wine?

Accepted Answer

Yes, we have a corkage fee of $25 per bottle.

Question 11

Can I bring my own dessert or cake?

Accepted Answer

Yes, but a $3.00 per person fee applies for outside desserts or cakes.

Question 12

Is gratuity automatically added to large parties?

Accepted Answer

Yes, a 20% gratuity will be added to parties of five (5) or more.

Question 13

Do you host private events?

Accepted Answer

We are unable to host private events at this time.

Frequently Asked Questions